Who to Call

Call 3-1-1 or report an ONLINE city service request HERE

This service is for the following types of requests:

Code Violations (Click HERE to find out more about each type)

• Adult-Oriented Businesses
• Businesses and Industry
• Construction Without a Permit
• Dangerous Structures
• Fences (Not on MOPAC)
• Fire-Damaged Buildings
• Garage Sales
• Garbage Carts Left at the Curb
• Housing in Substandard Condition
• Illegal Dumping
• Junk and Accumulated Rubbish
• Mobile Vendor on Private Property
• Running a Business from Home
• Signs
• Stagnant Water
• Storage of Vehicles (e.g. excess and non-functional)
• Swimming Pools
• Tree Limbs Blocking Right of Way
• Weeds or Grass Over 12 Inches

Other City Services: (Click HERE to read more about these services)

• Alley & Unpaved Street Maintenance
• Bicycle Issues (Obstacles, Bike Lane Requests, Bike Rack Requests)
• Bridge Repair
• Curb/Gutter Repair
• Graffiti Abatement
• Erosion
• Pavement & Pothole Repair
• Road & Sidewalk Repair
• Signage
• Standing Water

For these complaints, either call 3-1-1 or these direct numbers:

• Abandoned and Junk Vehicles: VEHICLE ABATEMENT, (512) 974-8119
• Barking Dogs – Directly filed with Municipal Court, (512) 974-4800
• Tree Maintenance & Issues – Call 311
  • Public Trees
  • Blind Corner Abatement
  • Residential Trees
  • Brush Pick-up
• Austin Energy Power Line Issues (512) 974-9400
• Noise – Call 311 – will be referred to APD Non-Emergency

Other Useful Numbers:

• Board of Adjustments, (512) 974-2686
• Development Assistance Center, (512) 974-6370
• Landlord/Tenant Relations: Austin Tenants Council, (512) 474-7006
• Building Permits, (512) 978-4000